
The report by the Health Service Ombudsman (February 2011) shows how the NHS is failing to provide basic care, dignity and respect to older people. The ombudsman, who deals with serious complaints against the NHS, said the patients - all aged over 65 - suffered unnecessary pain, neglect and distress.
The ten case studies cited make depressing reading – many involve our most vulnerable older people who because of their dementia have been unable to speak up for themselves.