Training - Development - Qualifications

This Diploma is for those working in a customer oriented environment — retail, hospitality, leisure, tourism, travel, health and education.

Customer service Diplomas are so popular because people with well-developed customer service skills are increasingly in demand by employers.

The customer service qualifications have been designed for all sectors - private, public and voluntary - and for anyone whose job has a customer service element, whether their customers are external or internal.

Learners complete two mandatory which equals 8 QCF Credits and optional units which will add up to at least 20 QCF credits. The process takes from 3-6 months and can be done at the learner's workplace with the minimum disruption to everyday working.

We also offer this as part of an Apprenticeship involving the technical certificate and/or key Skills/ Functional Skills; for which we have secured government funding.

Every Learner Matters

We encourage and support all learners, whatever their backgrounds and circumstances to be healthy, stay safe and achieve qualifications in their chosen field. QKL uses an integrated approach to include literacy and numeracy in all its training packages. We risk assess all our venues and check that clear information is given to enable learners with disabilities to be actively involved in all learning experiences.

To enrol for this qualification

You will be allocated a fully qualified and experienced assessor who will support you throughout the programme, assess your competence in the workplace and help you to provide convincing evidence through work products, witness testimonies and questioning.

You will be required to attend workshops where we will ensure you have the knowledge and understanding required for the award, be able to progress on your portfolio and have regular tutorials with your assessor. On-going telephone and e-mail support will also be provided.

To book your place please fill out our online Learner Registration Form

Costs

Please see Course list and prices.

QKL has secured funding with the Apprenticeship Framework for this award, (Please see Apprenticeships). Please contact QKL for more details or to arrange an on site visit to discuss how we can help qualify you/your staff.